Service Agreement
Service Agreement
Service Agreement
Service Agreement
1. Introduction
We offer creative support via rolling subscriptions. You send us tasks using a Trello board. We deliver based on your plan, which outlines how many hours per day you have access to. Here’s what you need to know:
Plans auto-renew monthly or quarterly depending on what you’ve selected.
Cancel anytime with 30 days for all plan types.
All briefs go via Trello, and turnaround times depend on when you submit and how complex the task is.
All payment is requested in advance of the service start date unless agreed otherwise.
If your input or feedback is delayed, turnaround will also be delayed.
No refunds are given for unused time.
For full terms, read on below.
2. Interpretation
Defined terms and interpretation remain consistent with the original agreement. Definitions for “Customer”, “Deliverables”, “Charges”, “Services”, “Supplier”, etc., are unchanged.
2. Interpretation
Defined terms and interpretation remain consistent with the original agreement. Definitions for “Customer”, “Deliverables”, “Charges”, “Services”, “Supplier”, etc., are unchanged.
2. Interpretation
Defined terms and interpretation remain consistent with the original agreement. Definitions for “Customer”, “Deliverables”, “Charges”, “Services”, “Supplier”, etc., are unchanged.
2. Interpretation
Defined terms and interpretation remain consistent with the original agreement. Definitions for “Customer”, “Deliverables”, “Charges”, “Services”, “Supplier”, etc., are unchanged.
3. Commencement and Duration
This agreement begins when the Order is placed and continues until cancelled under the terms below, unless an otherwise start date is agreed.
Plan Types & Notice Periods:
Plan Type | Renewal Cycle | Cancellation Notice Required | Cancellation Takes Effect |
|---|---|---|---|
2 hrs/day (Monthly) | Monthly | 7 days before next renewal date | After current month |
4 hrs+/day (Monthly) | Monthly | 30 days before renewal date | After current term ends |
Quarterly Plan | 3 months | 30 days before renewal date | After current term ends |
3. Commencement and Duration
This agreement begins when the Order is placed and continues until cancelled under the terms below, unless an otherwise start date is agreed.
Plan Types & Notice Periods:
Plan Type | Renewal Cycle | Cancellation Notice Required | Cancellation Takes Effect |
|---|---|---|---|
2 hrs/day (Monthly) | Monthly | 7 days before next renewal date | After current month |
4 hrs+/day (Monthly) | Monthly | 30 days before renewal date | After current term ends |
Quarterly Plan | 3 months | 30 days before renewal date | After current term ends |
3. Commencement and Duration
This agreement begins when the Order is placed and continues until cancelled under the terms below, unless an otherwise start date is agreed.
Plan Types & Notice Periods:
Plan Type | Renewal Cycle | Cancellation Notice Required | Cancellation Takes Effect |
|---|---|---|---|
2 hrs/day (Monthly) | Monthly | 7 days before next renewal date | After current month |
4 hrs+/day (Monthly) | Monthly | 30 days before renewal date | After current term ends |
Quarterly Plan | 3 months | 30 days before renewal date | After current term ends |
3. Commencement and Duration
This agreement begins when the Order is placed and continues until cancelled under the terms below, unless an otherwise start date is agreed.
Plan Types & Notice Periods:
Plan Type | Renewal Cycle | Cancellation Notice Required | Cancellation Takes Effect |
|---|---|---|---|
2 hrs/day (Monthly) | Monthly | 7 days before next renewal date | After current month |
4 hrs+/day (Monthly) | Monthly | 30 days before renewal date | After current term ends |
Quarterly Plan | 3 months | 30 days before renewal date | After current term ends |
4. Supplier’s Responsibilities
4.1 We provide creative design support based on your selected plan.
4.2 Services and deliverables are supplied “as-is” – it’s your responsibility to ensure they fit your needs.
4.3 We expect you to proof all work. We’re not liable for any errors once work is approved.
4.4 We aim to meet turnaround expectations but don’t guarantee specific deadlines.
4.5 One round of reasonable amends is included per request.
4.6 Briefs must be submitted through Trello (or any other agreed workflow tool).
4.7 Requests sent after 3pm or on non-business days are treated as received at 9am on the next business day.
4.8 If we require clarification from you, delivery timelines reset until we receive the missing info.
4.9 We’ll assign one or more key contacts for consistency but may change them as needed.
4. Supplier’s Responsibilities
4.1 We provide creative design support based on your selected plan.
4.2 Services and deliverables are supplied “as-is” – it’s your responsibility to ensure they fit your needs.
4.3 We expect you to proof all work. We’re not liable for any errors once work is approved.
4.4 We aim to meet turnaround expectations but don’t guarantee specific deadlines.
4.5 One round of reasonable amends is included per request.
4.6 Briefs must be submitted through Trello (or any other agreed workflow tool).
4.7 Requests sent after 3pm or on non-business days are treated as received at 9am on the next business day.
4.8 If we require clarification from you, delivery timelines reset until we receive the missing info.
4.9 We’ll assign one or more key contacts for consistency but may change them as needed.
4. Supplier’s Responsibilities
4.1 We provide creative design support based on your selected plan.
4.2 Services and deliverables are supplied “as-is” – it’s your responsibility to ensure they fit your needs.
4.3 We expect you to proof all work. We’re not liable for any errors once work is approved.
4.4 We aim to meet turnaround expectations but don’t guarantee specific deadlines.
4.5 One round of reasonable amends is included per request.
4.6 Briefs must be submitted through Trello (or any other agreed workflow tool).
4.7 Requests sent after 3pm or on non-business days are treated as received at 9am on the next business day.
4.8 If we require clarification from you, delivery timelines reset until we receive the missing info.
4.9 We’ll assign one or more key contacts for consistency but may change them as needed.
4. Supplier’s Responsibilities
4.1 We provide creative design support based on your selected plan.
4.2 Services and deliverables are supplied “as-is” – it’s your responsibility to ensure they fit your needs.
4.3 We expect you to proof all work. We’re not liable for any errors once work is approved.
4.4 We aim to meet turnaround expectations but don’t guarantee specific deadlines.
4.5 One round of reasonable amends is included per request.
4.6 Briefs must be submitted through Trello (or any other agreed workflow tool).
4.7 Requests sent after 3pm or on non-business days are treated as received at 9am on the next business day.
4.8 If we require clarification from you, delivery timelines reset until we receive the missing info.
4.9 We’ll assign one or more key contacts for consistency but may change them as needed.
5. Customer Responsibilities
5.1 You must:
Cooperate with us and provide clear, complete briefs.
Submit work through our workflow system (e.g. Trello).
Respond to queries promptly to avoid delays.
5.2 If you delay our work, we’re entitled to extend timelines accordingly.
5. Customer Responsibilities
5.1 You must:
Cooperate with us and provide clear, complete briefs.
Submit work through our workflow system (e.g. Trello).
Respond to queries promptly to avoid delays.
5.2 If you delay our work, we’re entitled to extend timelines accordingly.
5. Customer Responsibilities
5.1 You must:
Cooperate with us and provide clear, complete briefs.
Submit work through our workflow system (e.g. Trello).
Respond to queries promptly to avoid delays.
5.2 If you delay our work, we’re entitled to extend timelines accordingly.
5. Customer Responsibilities
5.1 You must:
Cooperate with us and provide clear, complete briefs.
Submit work through our workflow system (e.g. Trello).
Respond to queries promptly to avoid delays.
5.2 If you delay our work, we’re entitled to extend timelines accordingly.
6. Non-Solicitation
You agree not to hire or solicit our staff for 6 months after the agreement ends. If you do, a fee of 20% of their salary or fee will be due.
6. Non-Solicitation
You agree not to hire or solicit our staff for 6 months after the agreement ends. If you do, a fee of 20% of their salary or fee will be due.
6. Non-Solicitation
You agree not to hire or solicit our staff for 6 months after the agreement ends. If you do, a fee of 20% of their salary or fee will be due.
6. Non-Solicitation
You agree not to hire or solicit our staff for 6 months after the agreement ends. If you do, a fee of 20% of their salary or fee will be due.
7. Charges and Payment
7.1 You’ll pay monthly or quarterly in advance by invoice, direct debit or card.
7.2 Payments are taken on the same day each month. If the date doesn’t exist (e.g. 31st), we charge on the closest earlier day.
7.3 We may adjust pricing once per year with 45 days’ notice.
7.4 Late payments incur 6% interest above Bank of England base rate. We may pause services until payment resumes.
7.5 Charges exclude VAT. Payment must be made in full without deductions.
7. Charges and Payment
7.1 You’ll pay monthly or quarterly in advance by invoice, direct debit or card.
7.2 Payments are taken on the same day each month. If the date doesn’t exist (e.g. 31st), we charge on the closest earlier day.
7.3 We may adjust pricing once per year with 45 days’ notice.
7.4 Late payments incur 6% interest above Bank of England base rate. We may pause services until payment resumes.
7.5 Charges exclude VAT. Payment must be made in full without deductions.
7. Charges and Payment
7.1 You’ll pay monthly or quarterly in advance by invoice, direct debit or card.
7.2 Payments are taken on the same day each month. If the date doesn’t exist (e.g. 31st), we charge on the closest earlier day.
7.3 We may adjust pricing once per year with 45 days’ notice.
7.4 Late payments incur 6% interest above Bank of England base rate. We may pause services until payment resumes.
7.5 Charges exclude VAT. Payment must be made in full without deductions.
7. Charges and Payment
7.1 You’ll pay monthly or quarterly in advance by invoice, direct debit or card.
7.2 Payments are taken on the same day each month. If the date doesn’t exist (e.g. 31st), we charge on the closest earlier day.
7.3 We may adjust pricing once per year with 45 days’ notice.
7.4 Late payments incur 6% interest above Bank of England base rate. We may pause services until payment resumes.
7.5 Charges exclude VAT. Payment must be made in full without deductions.
8. Intellectual Property
8.1 Once fully paid, we transfer all rights in the deliverables to you.
8.2 You may not re-use or resell stock images used in deliverables outside of the context provided.
8.3 We retain the right to use completed work in our portfolio unless otherwise agreed.
8.4 We are not liable for infringement issues arising from any content you provide.
8. Intellectual Property
8.1 Once fully paid, we transfer all rights in the deliverables to you.
8.2 You may not re-use or resell stock images used in deliverables outside of the context provided.
8.3 We retain the right to use completed work in our portfolio unless otherwise agreed.
8.4 We are not liable for infringement issues arising from any content you provide.
8. Intellectual Property
8.1 Once fully paid, we transfer all rights in the deliverables to you.
8.2 You may not re-use or resell stock images used in deliverables outside of the context provided.
8.3 We retain the right to use completed work in our portfolio unless otherwise agreed.
8.4 We are not liable for infringement issues arising from any content you provide.
8. Intellectual Property
8.1 Once fully paid, we transfer all rights in the deliverables to you.
8.2 You may not re-use or resell stock images used in deliverables outside of the context provided.
8.3 We retain the right to use completed work in our portfolio unless otherwise agreed.
8.4 We are not liable for infringement issues arising from any content you provide.
9. Insurance
We maintain appropriate professional indemnity insurance and can provide proof upon request.
9. Insurance
We maintain appropriate professional indemnity insurance and can provide proof upon request.
9. Insurance
We maintain appropriate professional indemnity insurance and can provide proof upon request.
9. Insurance
We maintain appropriate professional indemnity insurance and can provide proof upon request.
10. Compliance
We comply with UK and EU data protection and business laws. You must also comply with all relevant laws.
10. Compliance
We comply with UK and EU data protection and business laws. You must also comply with all relevant laws.
10. Compliance
We comply with UK and EU data protection and business laws. You must also comply with all relevant laws.
10. Compliance
We comply with UK and EU data protection and business laws. You must also comply with all relevant laws.
11. Data Protection
This section outlines GDPR compliance, data controller/processor roles, and our obligations in handling Customer and Supplier data. Full data handling terms are in Schedule 1.
11. Data Protection
This section outlines GDPR compliance, data controller/processor roles, and our obligations in handling Customer and Supplier data. Full data handling terms are in Schedule 1.
11. Data Protection
This section outlines GDPR compliance, data controller/processor roles, and our obligations in handling Customer and Supplier data. Full data handling terms are in Schedule 1.
11. Data Protection
This section outlines GDPR compliance, data controller/processor roles, and our obligations in handling Customer and Supplier data. Full data handling terms are in Schedule 1.
12. Confidentiality
Both parties agree to keep each other’s confidential information private during and for two years after the agreement ends.
12. Confidentiality
Both parties agree to keep each other’s confidential information private during and for two years after the agreement ends.
12. Confidentiality
Both parties agree to keep each other’s confidential information private during and for two years after the agreement ends.
12. Confidentiality
Both parties agree to keep each other’s confidential information private during and for two years after the agreement ends.
13. Liability
Our liability is capped at the higher of £500 or the total fees paid in the last 12 months. We’re not liable for indirect losses, delays caused by client inaction, or loss of profit.
13. Liability
Our liability is capped at the higher of £500 or the total fees paid in the last 12 months. We’re not liable for indirect losses, delays caused by client inaction, or loss of profit.
13. Liability
Our liability is capped at the higher of £500 or the total fees paid in the last 12 months. We’re not liable for indirect losses, delays caused by client inaction, or loss of profit.
13. Liability
Our liability is capped at the higher of £500 or the total fees paid in the last 12 months. We’re not liable for indirect losses, delays caused by client inaction, or loss of profit.
14. Termination
Either party can terminate if the other breaches the agreement and doesn’t fix it within 14 days of notice. We can also terminate if payments are late by 14+ days or there’s a change of control.
On termination:
You must pay all outstanding fees.
We’ll return or delete your materials on request.
We’ll provide all deliverables created up to the point of termination.
14. Termination
Either party can terminate if the other breaches the agreement and doesn’t fix it within 14 days of notice. We can also terminate if payments are late by 14+ days or there’s a change of control.
On termination:
You must pay all outstanding fees.
We’ll return or delete your materials on request.
We’ll provide all deliverables created up to the point of termination.
14. Termination
Either party can terminate if the other breaches the agreement and doesn’t fix it within 14 days of notice. We can also terminate if payments are late by 14+ days or there’s a change of control.
On termination:
You must pay all outstanding fees.
We’ll return or delete your materials on request.
We’ll provide all deliverables created up to the point of termination.
14. Termination
Either party can terminate if the other breaches the agreement and doesn’t fix it within 14 days of notice. We can also terminate if payments are late by 14+ days or there’s a change of control.
On termination:
You must pay all outstanding fees.
We’ll return or delete your materials on request.
We’ll provide all deliverables created up to the point of termination.
15. Force Majeure
We’re not liable for delays caused by events outside our control (e.g. natural disasters, power outages). If such an event continues for 4+ weeks, either party may end the agreement with 14 days’ notice.
15. Force Majeure
We’re not liable for delays caused by events outside our control (e.g. natural disasters, power outages). If such an event continues for 4+ weeks, either party may end the agreement with 14 days’ notice.
15. Force Majeure
We’re not liable for delays caused by events outside our control (e.g. natural disasters, power outages). If such an event continues for 4+ weeks, either party may end the agreement with 14 days’ notice.
15. Force Majeure
We’re not liable for delays caused by events outside our control (e.g. natural disasters, power outages). If such an event continues for 4+ weeks, either party may end the agreement with 14 days’ notice.
16. General
You can’t transfer this agreement to someone else without our consent.
This agreement is governed by English law.
Any disputes are to be settled in the courts of England and Wales.
Email counts as “written notice.”
16. General
You can’t transfer this agreement to someone else without our consent.
This agreement is governed by English law.
Any disputes are to be settled in the courts of England and Wales.
Email counts as “written notice.”
16. General
You can’t transfer this agreement to someone else without our consent.
This agreement is governed by English law.
Any disputes are to be settled in the courts of England and Wales.
Email counts as “written notice.”
16. General
You can’t transfer this agreement to someone else without our consent.
This agreement is governed by English law.
Any disputes are to be settled in the courts of England and Wales.
Email counts as “written notice.”
17. Data Processing Overview
We process personal data only to deliver the Services and contact your team. Data includes name, job title, work contact details. It is stored securely and never shared externally unless legally required.
Our full privacy policy is here: https://www.quarterly.co.uk/privacy-policy/